Gartner Research

Understand How and Why to Use Gamification for Certain Government Activities

Published: 24 February 2014

ID: G00261122

Analyst(s): Jeff Vining

Summary

Government should use gamification techniques and solutions to help citizens and employees to change behavior, engage in innovation and develop skills. The government IT organization should employ the Gartner Government Use-Case Model to create greater efficiency.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Promote or Encourage Behavior Change
  • Develop New Methods for Learning and Training
  • Drive Workplace or Citizen Innovation

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