Gartner Research

Integrating Cloud With Traditional Application Services Requires Governance, Service and Operational Controls

Published: 25 February 2014

ID: G00259921

Analyst(s): Patrick Sullivan , Amber Salley , Gilbert van der Heiden


Sourcing executives face increased demand to integrate cloud services to meet business outcomes. They should invest in enterprise architecture, application ownership, technology-independent services, application portfolio analysis, embedded MDM and IAM controls, and build on a business architecture.

Table Of Contents
  • Key Challenges



  • Step 1: Invest in EA to Ensure IT Strategy Aligns With Business and Information Strategies
  • Step 2: Ensure That All Application Services Sourcing Requirements Are Controlled or Coordinated by Application Owners
  • Step 3: Develop and Apply a Technology-Agnostic Master Services Portfolio That Is Driven by Business Outcomes
  • Step 4: Identify Improvements That Are Driven by Business Outcomes Through an Application Portfolio Analysis
  • Step 5: Embed MDM and IAM Controls Within Sourcing Decisions to Support End-to-End Delivery
  • Step 6: Ensure Sourcing Decisions Are Built on a Business Architecture and Reflect the Current BPM Maturity

Case Study

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