Gartner Research

Integrating Cloud With Traditional Application Services Requires Governance, Service and Operational Controls

Published: 25 February 2014

ID: G00259921

Analyst(s): Patrick Sullivan, Amber Salley, Gilbert van der Heiden

Summary

Sourcing executives face increased demand to integrate cloud services to meet business outcomes. They should invest in enterprise architecture, application ownership, technology-independent services, application portfolio analysis, embedded MDM and IAM controls, and build on a business architecture.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Step 1: Invest in EA to Ensure IT Strategy Aligns With Business and Information Strategies
  • Step 2: Ensure That All Application Services Sourcing Requirements Are Controlled or Coordinated by Application Owners
  • Step 3: Develop and Apply a Technology-Agnostic Master Services Portfolio That Is Driven by Business Outcomes
  • Step 4: Identify Improvements That Are Driven by Business Outcomes Through an Application Portfolio Analysis
  • Step 5: Embed MDM and IAM Controls Within Sourcing Decisions to Support End-to-End Delivery
  • Step 6: Ensure Sourcing Decisions Are Built on a Business Architecture and Reflect the Current BPM Maturity

Case Study

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