Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Aggressively Tackle Extreme Demand/Capacity Imbalance

Published: 26 February 2014

ID: G00261428

Analyst(s): Vi Shaffer

Summary

In 2014, healthcare CIOs face one of the most extreme periods of IT demand growth to date, juxtaposed with severe resource constraints. HDO CIOs should use the techniques in this research to tackle this top problem.

Table Of Contents

Analysis

  • Why Demand Management as a Top Action?
  • Recommendations
    • Persist in educating leaders (especially CMOs) on standards and best practices in IT, emphasizing the clear analogy to evidence-based medicine efforts
    • Guide and direct IT service delivery managers to strengthen collaboration with business/clinical counterparts, in order to prioritize service improvements and application enhancement/change requests in the context of relative contribution to HDO priorities
    • Advocate for an EPMO that operates beyond IT projects, while maturing IT's own project management effectiveness. Combine the EPMO with an adaptive program management approach for high-change initiatives.
    • Change how the IT plan is developed and communicated, linking the IT plan and priorities to enterprise strategy and value in every discussion and presentation

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Log In

Become a client

Learn how to access this content as a Gartner client.