Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Aggressively Tackle Extreme Demand/Capacity Imbalance

Published: 26 February 2014

ID: G00261428

Analyst(s): Vi Shaffer


In 2014, healthcare CIOs face one of the most extreme periods of IT demand growth to date, juxtaposed with severe resource constraints. HDO CIOs should use the techniques in this research to tackle this top problem.

Table Of Contents


  • Why Demand Management as a Top Action?
  • Recommendations
    • Persist in educating leaders (especially CMOs) on standards and best practices in IT, emphasizing the clear analogy to evidence-based medicine efforts
    • Guide and direct IT service delivery managers to strengthen collaboration with business/clinical counterparts, in order to prioritize service improvements and application enhancement/change requests in the context of relative contribution to HDO priorities
    • Advocate for an EPMO that operates beyond IT projects, while maturing IT's own project management effectiveness. Combine the EPMO with an adaptive program management approach for high-change initiatives.
    • Change how the IT plan is developed and communicated, linking the IT plan and priorities to enterprise strategy and value in every discussion and presentation

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