Gartner Research

So You've Been Asked to Create an IT Service Portfolio and IT Service Catalog

Published: 04 March 2014

ID: G00258729

Analyst(s): Barbara Gomolski , Debra Curtis , Jeffrey Brooks , Robert Naegle

Summary

Often, the I&O leader is assigned to develop a value-based service portfolio, which could mean being caught in the middle between the strategic requirements that are pushed down from the CIO and the tactical focus on the IT service catalog that is pushed up from I&O staff members.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Engage With the CIO in Specifying IT Service Portfolio Objectives and Finalizing the Portfolio Process Prior to Publishing the IT Service Catalog
  • Determine Upfront If and How the IT Service Portfolio Will Be Used as Part of a Cost Allocation or Chargeback Initiative
  • Educate on What an IT Service Portfolio Is and How It Relates to an IT Service Catalog
  • Use SMART Objectives When Defining the IT Service Portfolio Initiative

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