Gartner Research

So You've Been Asked to Create an IT Service Portfolio and IT Service Catalog

Published: 04 March 2014

ID: G00258729

Analyst(s): Barbara Gomolski, Debra Curtis , Jeffrey Brooks, Robert Naegle


Often, the I&O leader is assigned to develop a value-based service portfolio, which could mean being caught in the middle between the strategic requirements that are pushed down from the CIO and the tactical focus on the IT service catalog that is pushed up from I&O staff members.

Table Of Contents
  • Key Challenges



  • Engage With the CIO in Specifying IT Service Portfolio Objectives and Finalizing the Portfolio Process Prior to Publishing the IT Service Catalog
  • Determine Upfront If and How the IT Service Portfolio Will Be Used as Part of a Cost Allocation or Chargeback Initiative
  • Educate on What an IT Service Portfolio Is and How It Relates to an IT Service Catalog
  • Use SMART Objectives When Defining the IT Service Portfolio Initiative

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.