Gartner Research

Use the Business Value Model to Determine the Value of Engagement

Published: 04 March 2014

ID: G00259262

Analyst(s): Michael Smith, Carol Rozwell, Nikos Drakos


The Engagement Initiative promotes a more flexible, social, mobile, accessible and data-driven work environment by embracing consumerization. Demonstrating its strategic importance to IT leaders, we illustrate the use of the Gartner Business Value Model in determining the financial value.

Table Of Contents
  • Key Challenges



  • Using the Gartner Business Value Model to Explore the Financial Implications of Engagement Initiatives
  • Determine Engagement Aspects of Collaborative Work Activities That Require Improvement
    • Situation One
    • Situation Two

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