Gartner Research

How to Create a Public-Sector Shared-Services Road Map for Charging

Published: 12 March 2014

ID: G00261220

Analyst(s): Neville Cannon

Summary

Public-sector shared-service CIOs can choose an approach to service charging by understanding what works best to ensure the success and sustainability of the business. The road map must reflect the complex starting point; by Year 3, it should achieve a customer-focused yet viable chargeback policy.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Year 1: Set Up
    • Keep Things Simple by Transferring and Harmonizing Budgets With Associated Activities, and by Strengthening the Reputation for Delivery
  • Year 2: Transition and Convergence
    • As Financial and Consumption Data Becomes Known, Move to Service-Based Costing
  • Year 3: Operationalize
    • Move to Fully Functional Demand-Based Pricing to Operate an Efficient, Proactive, Commercially Sustainable Service

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.