Gartner Research

How to Create a Public-Sector Shared-Services Road Map for Charging

Published: 12 March 2014

ID: G00261220

Analyst(s): Neville Cannon


Public-sector shared-service CIOs can choose an approach to service charging by understanding what works best to ensure the success and sustainability of the business. The road map must reflect the complex starting point; by Year 3, it should achieve a customer-focused yet viable chargeback policy.

Table Of Contents
  • Key Challenges



  • Year 1: Set Up
    • Keep Things Simple by Transferring and Harmonizing Budgets With Associated Activities, and by Strengthening the Reputation for Delivery
  • Year 2: Transition and Convergence
    • As Financial and Consumption Data Becomes Known, Move to Service-Based Costing
  • Year 3: Operationalize
    • Move to Fully Functional Demand-Based Pricing to Operate an Efficient, Proactive, Commercially Sustainable Service

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