Gartner Research

Forecast Analysis: Enterprise Communications Applications, Worldwide, 1Q14 Update

Published: 12 March 2014

ID: G00260816

Analyst(s): Megan Fernandez , Drew Kraus


End-user spending on enterprise communications applications (telephony, contact centers and business phones) is projected to post a negative 2.5% compound annual growth rate due in part to migration to service-based deployments.

Table Of Contents
  • Macroeconomic, Geopolitical, Demographic and Cultural Factors
  • Regional Assumptions
  • Deployment Model Assumptions
  • TDM-to-IP Tech Transition Assumptions
  • Alternative-Use Assumptions


  • Change in 1Q14 Forecast Compared With 4Q13 Forecast
  • Segment and Regional ECA Quarter-Over-Quarter Changes

Market Model

  • Forecast Components
    • Unit Shipments
    • ASP per Unit
  • Influencing Factors
    • TDM-to-IP ECA Technology Transition
    • Current-Year Unit Shipments
    • Shipment History
    • Product Life Cycle
    • Deployment Model
    • Competition
    • ASP History
    • User Research
    • Vendor Surveys, Interviews and Filings
    • Enterprise Budgets
  • Connections
    • Shipment History > Product Life Cycle > TDM-to-IP Technology Transition
    • Current-Year Unit Shipments
    • Shipment History > Technology Transition > Deployment Model
    • Product Life Cycle > Technology Transition
    • Deployment Model > Unit Shipments
    • Vendor Surveys > Competition > ASP per Unit
    • Macroeconomic Factors > ASP History > ASP per Unit
    • User Research > Current-Year Shipments
    • Vendor Surveys, Interviews and Filings > Current-Year Shipments > ASP per Unit
    • Macroeconomic Factors > GDP Forecast > Enterprise Budgets

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