Gartner Research

Use Performance Monitoring to Improve Microsoft Lync Quality

Published: 13 March 2014

ID: G00262333

Analyst(s): Jonah Kowall, Bern Elliot

Summary

Network/collaboration professionals deploying Lync voice and video functionality need to implement assessment and monitoring to meet user experience expectations. Determine the elements and architecture of the environment being deployed, and apply appropriate tooling across Lync deployment phases.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the Predeployment/Postdeployment Health-Monitoring and In-Depth-Monitoring Options for Managing Lync Performance
    • Predeployment Assessment and Testing for Lync UC
    • Postdeployment Health Monitoring of Lync UC
    • Postdeployment In-Depth and Packet-Level Monitoring of UC
  • Determine the Elements of Lync's Broad and Complex Environment Being Deployed
  • When Deploying Lync in Phases, Apply the Appropriate Tool for Each Phase
  • If Possible, Leverage Lync's Native Predeployment/Postdeployment Health-Monitoring Tools
  • Review the Lync Analysis Tools to Determine Which Best Meets Your Needs
    • CA Technologies
    • Integrated Research
    • Microsoft
    • Nectar Services
    • NetIQ
    • Unify 2
  • Managing Lync Performance
    • CA Technologies
    • Nectar Services
    • NetScout Systems
  • How to Leverage Monitoring Investments Across the Organization

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