Gartner Research

Focus on Risk, Not Return, When Measuring User Experience Design

Published: 13 March 2014

ID: G00261251

Analyst(s): Brian Prentice

Summary

Best-practice enterprises do not measure user experience design because the value is implicitly understood. But CIOs, solution architects and application development team leaders in organizations that expect some measurement of UX design can use Gartner's Risk-Adjusted Value Management methodology.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Your Company Profile Determines If, and How, You'll Measure the Financial Value of UX Design
  • Use Gartner's Risk-Adjusted Value Management to Measure the Impact of UX Design

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