Gartner Research

Use Swim Lane Diagrams to Transform Applications

Published: 14 March 2014

ID: G00257861

Analyst(s): Darryl Carlton, Carl Deal


Using our Pace-Layered Application Strategy and TIME methodology, IT leaders have the tools to understand what an organization does. The next step is to model how the processes and systems interact to create value, and how processes can be improved. The swim lane diagram is a key tool for doing so.

Table Of Contents
  • Key Challenges



  • Focus on Outcomes, Not Methodologies
  • Map Business Processes Using Swim Lane Diagrams
    • Rule No. 1: Every Process Model Must Start and End With an External Customer
    • Rule No. 2: Walk the Process
    • Rule No. 3: Eliminate Non-Value-Adding Time
    • Rule No. 4: Identify All Applications Used and Their Information Flows
    • Rule No. 5: Focus on the Linkages
    • Rule No. 6: Match the Speed of Data to the Need for Data
  • Know When to Stop

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