Published: 17 March 2014
Summary
Business demand is pushing organizations to create and operate catalogs that provide a shopping place for IT services. IT leaders need to know how this marketplace is changing, and what capabilities delineate how good a fit the vendors' offerings may be for their needs.
Included in Full Research
- Introduction
- Product Class Definition
- Critical Capabilities Definition
- Service Request Portal
- Create/Manage Orderable Services
- Service Workflow Automation
- Service Fulfillment Reporting
- Service-Level Expectations & Norms
- Service Demand Reporting
- Cost of Service Requests
- Data Sources and Fulfillment Tools
- Integration With Cloud Provisioning
- Use Cases
- Overall
- IT Service Catalog Administrators
- IT Service Catalog Users
- Cloud Catalog Users
- IT Leaders
- Inclusion Criteria
- Critical Capabilities Rating
- Vendors
- Axios Systems (assyst v.10 SP4)
- Biomni (Front Office Enterprise v.8)
- BMC Software (Remedy ITSM Suite v.8.1)
- CA Technologies (Service Catalog v.12.8)
- Cherwell Software (Cherwell Service Management v.4.6)
- Cisco (Cisco Prime Service Catalog v.10)
- EasyVista (EasyVista 2013)
- FrontRange (HEAT Service Management 2013.2)
- Hornbill (Supportworks v.3.5)
- HP (Service Manager v.9.32)
- IBM (SmartCloud Control Desk v.7.5.1.1)
- Kinetic Data (Kinetic Request v.5.1)
- LANDesk (Service Desk v.7.6.2)
- PMG (Service Catalog Suite v.7.4)
- ServiceNow (ServiceNow IT Service Automation Suite, Calgary)