Gartner Research

Is Cisco's Cloud-Based Unified Communications Solution a Good Match for Your Business?

Published: 18 March 2014

ID: G00261475

Analyst(s): Bern Elliot , Megan Fernandez , Daniel O'Connell

Summary

Cisco provides its Hosted Collaboration Solution, a cloud-based unified communications platform, through authorized channel partners. This analysis evaluates the Cisco cloud UC ecosystem to assist IT leaders in deciding whether it is a good fit for their users, business and IT environment.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Consider Cisco Cloud UC for Core UC Requirements
  • Review Your UC Requirements Early in the Vendor Exploration Phase
  • Perform Due Diligence on Your Cisco Cloud UC Channel Partner
  • Do Not Expect the Cisco UC Cloud Offering to Be the Lowest-Cost Option
  • Believe in the Cisco Cloud UC Road Map, but Maybe Not the Dates
  • Do Not Hold Cisco Cloud UC Solutions to Unreasonable Expectations

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