Gartner Research

Is Cisco's Cloud-Based Unified Communications Solution a Good Match for Your Business?

Published: 18 March 2014

ID: G00261475

Analyst(s): Bern Elliot , Megan Fernandez , Daniel O'Connell


Cisco provides its Hosted Collaboration Solution, a cloud-based unified communications platform, through authorized channel partners. This analysis evaluates the Cisco cloud UC ecosystem to assist IT leaders in deciding whether it is a good fit for their users, business and IT environment.

Table Of Contents
  • Key Challenges



  • Consider Cisco Cloud UC for Core UC Requirements
  • Review Your UC Requirements Early in the Vendor Exploration Phase
  • Perform Due Diligence on Your Cisco Cloud UC Channel Partner
  • Do Not Expect the Cisco UC Cloud Offering to Be the Lowest-Cost Option
  • Believe in the Cisco Cloud UC Road Map, but Maybe Not the Dates
  • Do Not Hold Cisco Cloud UC Solutions to Unreasonable Expectations

Case Studies

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.