Gartner Research

ITO360: Break Through IT Cost-Cutting Barriers to Optimize Business Performance

Published: 18 March 2014

ID: G00262676

Analyst(s): John P. Roberts, Barbara Gomolski, Sanil Solanki

Summary

As enterprises adopt digitalized strategies and business models, CIOs must rethink the optimization of IT value. IT optimization from a 360-degree perspective (ITO360) maximizes business outcomes through greater digitalization of business processes, information delivery and business models.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

Executive Summary

  • Multiple forces are reshaping IT optimization opportunities
  • Use an ITO360 approach to transform your enterprise
  • CIOs can break through the IT cost-cutting barriers

Multiple forces are reshaping IT optimization opportunities

  • Digitalization enables new business solutions
  • Greater enterprise technology integration is essential

Use an ITO360 approach to transform your enterprise

  • IT cost cutting and service management are not enough
  • Using an ITO360 approach
  • Apply ITO360 techniques to optimize business performance
  • Exploit new opportunities to optimize business processes
  • Exploit new opportunities to optimize information delivery
  • Exploit new opportunities to optimize and innovate business models

CIOs can break through the IT cost-cutting barriers

  • Overcome the barriers to ITO360 initiatives
  • Develop the business and CIO capabilities to support ITO360
  • Reposition IT's role in the enterprise
  • Conclusion

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research

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