Gartner Research

Where the Buck Really Stops for Government IT Project Failure

Published: 18 March 2014

ID: G00263001

Analyst(s): Rick Howard , John Kost


Public-sector project failures become very public, undermining citizen faith in government. When large-scale project failures happen, IT and the CIO are the easiest targets to blame. In reality, the problem is more often the decision-making process within government.

Table Of Contents


  • Project Failures Litter the Public-Sector Landscape
  • Executive Business Sponsors Are Often Unprepared for the Challenge
    • Officials Often Lack IT Understanding
  • Assessing Organization Readiness
  • Engagement Is Critical
  • The Most Critical IT Role in the Public Sector: The CEO
  • Recommendations

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