Gartner Research

Market Insight: Telecom Industry Primer, 2014

Published: 18 March 2014

ID: G00259505

Analyst(s): Neil Osmond , Venecia Liu


Competitive market forces continue to challenge communications service providers. Providers must focus on delivering value-based outcomes to CSPs undergoing business and technology transformation to help them realize operating efficiencies and capitalize on new revenue opportunities.

Table Of Contents


  • The Situation Analysis
    • The Market
    • Top Business Priorities for CSPs
    • Key Technology Investments for Business Value Creation
  • Targeting the Market
    • Telecom Solution Map
    • Purchasing Behaviors, Buying Centers and Messaging
  • Industry Ecosystem and "Co-opetition"
    • Value Chains
    • Competitive Landscape

Background and Context

  • Industry Segmentation
  • CSP Market Players

The Impact


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