Gartner Research

Develop a Perfect ICD-10 Contingency Plan, and Then Take Steps to Avoid Having to Use It

Published: 19 March 2014

ID: G00262640

Analyst(s): Melanie A. Meyer


Because ICD-10 implementation carries the potential for expensive disruptions to healthcare delivery organization operations, a well-constructed contingency plan is vital to ICD-10 risk planning. HDO CIOs should use these guidelines to develop a plan that anticipates high-impact ICD-10 failures.

Table Of Contents
  • Key Challenges



  • Construct an ICD-10 Contingency Plan in Accordance With These Guidelines, and Ensure That Plan Triggers Are Clearly Defined for Each Critical Process Contingency Based on Impact Level and Time Frame
    • 1. Conduct Business Impact Analysis
    • 2. Draft Response Action Steps for Failures With the Greatest Impacts
    • 3. Test Contingency Plan Actions
  • Use the Contingency Plan to Communicate the Complexity of the ICD-10 Transition, and Facilitate Business Leader Accountability

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