Gartner Research

IT Service Catalog Tools Buyer's Guide

Published: 19 March 2014

ID: G00258532

Analyst(s): Jeffrey Brooks, Chris Matchett


An IT service catalog tool provides end users with a convenient way to interact with their IT organizations. Understanding how an IT service catalog can be bought, and the associated pricing, can help I&O leaders plan a successful purchase.

Table Of Contents


  • Buying Options: Suite or Not?
    • Stand-Alone Tools
    • Part of an ITSSM Suite
    • CMP Vendors
  • Pricing and Packaging 1
    • Stand-Alone
    • ITSSM Integrated Suites and CMPs
    • IT Service Catalog From an ITSSM Integrated Suite
  • Evaluating IT Service Catalog Tools
  • Final Considerations

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