Gartner Research

Gartner BPM Excellence Awards Winners Reveal Three Best Practices to Achieve Business Outcomes

Published: 19 March 2014

ID: G00259874

Analyst(s): Samantha Searle

Summary

Lack of effective governance and failure to define clear objectives are just two reasons business process directors don't reach their desired business outcomes. Learn how to achieve your business goals by using the best practices of BPM Excellence Awards winners.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify Business Outcomes, Translate Them Into Critical Actions and Define Measures That Track Contribution to Business Outcomes
    • BT Global Services Clarified Targets and Metrics to Lay the Foundations for BPM Program Success
    • Banco Supervielle Created Its DNA — High Performance Culture Program to Drive Business and Process Improvement
  • Establish Effective Process and Project Governance to Ensure Accountability for Business Outcomes, and to Reduce the Risk of Failure
    • BT Global Services Maintained Disciplined Program Governance and Reaped the Benefits
    • Banco Supervielle Supported Metrics Visibility With Effective Process Governance to Improve Process Performance
  • Explore How to Increase Process Agility, and Develop a "Build for Change" Mentality in Your Organization
    • First Colonial Bank (Commonwealth Bank of Australia) Leveraged BPM to Effectively Tackle Workload
    • Banco Supervielle Used a Combination of SOA and BPM to Gain Agility
  • Follow-up Actions

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