Gartner Research

Managing Transitions and Employee Experiences Is Critical to Supply Chain Change Management

Published: 20 March 2014

ID: G00257753

Analyst(s): Ken Chadwick


All supply chain transformations require change, but most supply chain leaders struggle with change management. This research introduces two concepts within change management that form the foundation to successfully lead people through supply chain transformations.

Table Of Contents


  • There Is a Difference Between Managing Change and Managing Transitions
  • If You Want to Change Behavior, You Need to Start by Changing Experiences
    • Develop New Lenses in Employees Through Experiences That Support Your Vision of the Change
  • The Ability to Manage Transitions Is Critical to Supply Chain Maturity

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