Gartner Research

Digital Business: 10 Ways Technology Will Disrupt Existing Business Practices

Published: 20 March 2014

ID: G00260788

Analyst(s): Hung LeHong


A digital business can use 3D printing, big data, IoT and smart machines to disrupt the way enterprises manage demand, execute supply functions and engage customers. Gartner presents 10 business practice areas and proposes how CIOs and CDOs can use technology to disrupt them.

Table Of Contents


  • Manufacturing and Product Sourcing
    • No. 1: Manufacturing Will Gain More Options to Produce Goods Throughout the Supply Chain, Instead of Just Before It
    • No. 2: Product Management Will Gain the Option of Having Long, Ultrashort and Never-Ending Market Life Cycles for the Same Product
    • No. 3: Sourcing Goods Will Go Local as the Traditional Options of "Make/Buy" and "Offshore/Onshore" Blur
  • Finance
    • No. 4: Cash and Capital Will Be Conserved in New Ways in the Digital Future
    • No. 5: New Leasing Models Will Use Transparency to Remove Risk
    • No. 6: Lending Will Gain New Ways to Assess Risk in the Unbanked Segment, Leading to New Markets and Products
    • No. 7: Taxation Strategies Will Need to Be Adjusted for the Digital Future
    • No. 8: Workforce Planning Will Include Humans, Augmented Humans and Smart Machines
    • No. 9: Customer Service Will Need to Provide Customers With Transparency to Everything
    • No. 10: Loyalty Management Will Expand, Since Points Will Be Awarded Before and After the Transaction

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