Gartner Research

Market Trends: Digital Business and Mobile Fuel BPO Growth Potential in Asia/Pacific

Published: 20 March 2014

ID: G00261780

Analyst(s): TJ Singh


Business process outsourcing service providers face growing opportunities in Asia/Pacific (excluding Japan). This growth is being fueled by increasing consumer consumption in emerging Asia/Pacific, greater regional integration and trade, and growth in mobility and the digital business.

Table Of Contents


  • Issues Faced by Enterprise Decision Makers
  • Drivers and Inhibitors
  • The Role of PETS and BPaaS
  • Growth in BPO Within Asia/Pacific

Market Trend

  • Trend 1: BPO Growth Potential From Socioeconomic Changes and Deregulation of Industries Across Asia/Pacific
    • Recommendations
  • Trend 2: Web and Mobile Proliferation Drive Further Consumption of BPO Services
    • Recommendations
  • Trend 3: Continued M&As Through 2015, With No Clear Leader in the Asia/Pacific BPO Market
    • Recommendations

Contrarian View

  • If Economic Uncertainty Continues, All Bets Are Off


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