Gartner Research

Critical Capabilities for U.S. Wireline Telecom Services

Published: 21 March 2014

ID: G00259471

Analyst(s): Sorell Slaymaker, Robert Mason , Danellie Young


Service execution has varied among wireline telecom providers, with several lagging in customer support and implementation. Network managers and sourcing professionals should evaluate wireline telecom service providers based on their unique requirements and how they align with specific use cases.

Table Of Contents

What You Need to Know


  • Introduction
  • Product Class Definition
  • Critical Capabilities Definition
    • MPLS Services
    • SIP Trunking/IPTF/On-Net Voice
    • Dedicated Internet
    • Metro Private Line
    • Managed and Redundant Broadband
    • Ethernet WAN
    • Managed Routers
  • Use Cases
    • Overall
    • Large-Enterprise Unmanaged
    • Large-Enterprise Managed
    • Midsize Enterprise
    • Hybrid WAN Network
    • Branch Office
  • Inclusion Criteria
  • Critical Capabilities Rating
  • Vendors
    • AT&T
    • CenturyLink
    • Comcast Business
    • Level 3 Communications
    • Sprint
    • tw telecom
    • Verizon
    • Windstream Communications
    • XO Communications

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