Gartner Research

Using a Three-Layer Sourcing Strategy to Develop an Agile IT Organization at TIM Brasil

Published: 22 March 2014

ID: G00262110

Analyst(s): Claudio Da Rold , Linda Cohen, Jeffrey Cole, Andy Rowsell-Jones


TIM Brasil CIO Raimondo Zizza discusses his three-layer sourcing strategy to address supplier fragmentation, unclear accountabilities, failure to recognize supplier-side excellence areas and lack of process ownership from internal IT people, and to create an agile IT organization.

Table Of Contents


  • Responding to New Sources of Competition
  • Adopting a Three-Layer Sourcing Model
  • Managing the Sourcing Strategy

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.