Gartner Research

Forecast Analysis: Consumer Fixed Voice, Internet and Broadband Services, Worldwide, 1Q14 Update

Published: 24 March 2014

ID: G00259452

Analyst(s): Fernando Elizalde , Neha Gupta , Kenshi Tazaki , Amanda Sabia


Despite growth in consumer broadband and Internet services, total revenue will fall to $316 billion by 2018. CSPs must develop strategies to migrate subscribers to faster, broadband services that will enable an excellent customer experience for consuming more and more digital content.

Table Of Contents


  • Changes Made in the 1Q14 Forecast and Analysis


  • Alternative Services
    • Voice Connections
    • Revenue per Voice Connection
  • Regulatory and National Policies
    • Voice Connections
    • Broadband Connections
  • CSP Pricing Models
    • Voice Revenue per Connection
    • Broadband Access Revenue per Connection
    • Internet Access Revenue per Connection
  • Technology/Infrastructure
    • Broadband Connections
    • Dial-Up Accounts

Market Model

  • Three Forecast Components of Consumer Fixed Services
  • Influencing Factors
    • Alternative Services
    • Regulatory and National Policies
    • CSP Pricing Models
    • Technology/Infrastructure
  • Connections
    • Projected Household Connection Preferences > Total Addressable Market of Connections > Forecast Voice, Broadband and Dial-Up Connections
    • CSP Business Model > CSP Pricing Model > Projected ARPU by Connection

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