Gartner Research

ITSSM Tool Selections Require an ITSM and ITOM Tooling Strategy

Published: 25 March 2014

ID: G00261826

Analyst(s): Tapati Bandopadhyay, Jeffrey Brooks, Chris Matchett


Going forward, Gartner will now define IT service support management tools with basic, intermediate and advanced classifications. I&O organizations should assess their maturity level and broader ITOM tooling strategy to make the appropriate tool selection.

Table Of Contents
  • Key Challenge



  • Use Gartner's ITSIO to Determine Your Overall I&O Maturity Level
  • Determine the Current or Future ITOM Functionalities to Be Integrated With the ITSSM Tool
  • Narrow the Scope of Potential ITSSM Tools for Selection
  • Distinguish Shortlisted ITSSM Vendors

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