Gartner Research

Digital Wallet Success Demands That You Rethink Acquiring Services

Published: 25 March 2014

ID: G00257733

Analyst(s): David Furlonger , Christophe Uzureau , Alistair Newton


Banks’ payment executives have been overfocusing on the issuing side. Success with digital wallet solutions demands a stronger development of acquiring products and services.

Table Of Contents


  • Key Dynamics
  • Merchants Take Matters Into Their Own Hands
    • Starbucks — When Closed and Local Is More Than Good Enough
    • Walmart — Why Not Us (Me)?
  • New Entrants Driving Issuing and Acquiring Alignment
    • Square — Decommoditizing Acquiring to Augment Digital Wallet Solution
    • FLASHiZ — A New Go-to-Market Approach
    • SisalPay — Targeting the Underserved
  • Acquiring Solutions as Relationship Services
    • The Emergence of a New Payment Acceptance Ecosystem
    • Acquiring, as a Steppingstone to Cash Management and Credit Finance
  • Recommendations

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