Gartner Research

CSPs' Digital Business Requires a Bimodal IT Transformation Strategy

Published: 26 March 2014

ID: G00260645

Analyst(s): Mentor Cana


CSPs are progressively becoming digital businesses by starting to offer over-the-top-like digital services, and digitalizing traditional services, and sales and care channels. These have different implications on the IT strategy and require CIOs to implement a bimodal IT transformation strategy.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Becoming a digital business will require CSP CIOs to deploy a bimodal IT strategy that incorporates a nonlinear aspect to enable disruptive IT transformation, and a conventional aspect to enable incremental IT modernization
  • Addressing the complex integration of siloed architectures, and enabling innovative business models to offer digital services, requires CIOs to implement disruptive IT transformation
  • Modifying the existing IT infrastructure for an effective and efficient use while maintaining a reliable IT environment, requires CIOs to implement incremental IT modernization

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