Gartner Research

Three Keys to Changing Your TEM Program for Success

Published: 26 March 2014

ID: G00260873

Analyst(s): Tom Eagle


Telecom expense management companies that have failed to fully transition from being predominantly software vendors to managed service providers undervalue themselves in the eyes of customers. Three core changes providers can make will improve their real and perceived alignment with customer needs.

Table Of Contents
  • Key Challenges



  • Update Your Value Proposition
  • Improve Transparency of Deliverables
  • Remember: It's About Managed Services

Case Study

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