Gartner Research

What You Need to Know Before Choosing a Travel Expense Management Solution

Published: 27 March 2014

ID: G00260472

Analyst(s): Chris Pang


Advances in cloud, mobile and information are transforming software solutions for travel expense reporting and automation. Organizations can use this research as a primer to this technology area before they begin evaluating and choosing a TEM solution.

Table Of Contents


  • Questions and Answers
    • No. 1: We currently have a mostly manual process for dealing with TEM claims, and we're quite a large organization. Are we in a minority here? Do you see other customers in a similar situation?
    • No. 2: What are my choices for TEM software?
    • No. 3: What do companies need most, and what are most companies buying?
    • No. 4: So should I look only at best-of-breed solutions?
    • No. 5: When should a SaaS TEM be considered?
    • No. 6: Is a corporate credit card necessary for an effective TEM application implementation?
    • No. 7: How are TEM applications priced?
    • No. 8: Can I still buy a perpetual license for a best-of-breed TEM solution?
    • No. 9: We've received quotes from a variety of providers, and there's a huge discrepancy for the cost of professional services. Why is this?
    • 10. This all sounds great — what else should we think about?

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