Gartner Research

Harnessing a Global Talent Pool Through Crowdsourcing Can Increase Speed and Deliver Innovation

Published: 28 March 2014

ID: G00260132

Analyst(s): Helen Huntley, Kris Doering, Ed Anderson

Summary

Cloud computing has brought an explosion of service delivery options, including the ability to tap into a global IT talent pool through crowdsourcing. Sourcing managers can engage "the crowd" to tap into the benefits of this new sourcing model if they understand its inherent challenges.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Use Crowdsourcing to Address Four Major IT Sourcing Challenges
  • Choose the Optimal Crowdsourcing Model to Fit Your Business Needs
  • Using Task-Based Crowdsourcing

Case Study

  • Otis Elevator
    • 150-Year-Old Company Uses the Crowd to Modernize Customer Interactions
    • Using Challenge-Based Crowdsourcing

Case Study

  • Smartsheet: Competition to Test and Integrate a New API
  • Mitigate the Potential Risks of Crowdsourcing

Examples of Innovation Through Crowdsourcing — Case Studies

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.