Gartner Research

Integration Competency Centers Need to Define Integration Implementation Services

Published: 31 March 2014

ID: G00261968

Analyst(s): Keith Guttridge


The volume and variety of integration work the Nexus of Forces generates are putting pressure on ICCs. They must move away from custom-made integrations to providing integration implementation services and consultancy to central IT, line-of-business developers and external service providers.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • An increased demand for projects driven by cloud, mobile and emerging requirements puts pressure on the ICC to deliver more concurrent streams of work with the same resources, resulting in project delays and missed business opportunities
  • A change in application development practices toward iterative and agile methodologies will require the ICC to take a more adaptive approach to integration delivery
  • Multiple teams outside the ICC and central IT are increasingly addressing integration, which, over the long term, will increasingly render the ICC irrelevant

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