Gartner Research

Market Trends: Targeting the Imaging and Print Service Opportunity in Four Key Public Industries

Published: 01 April 2014

ID: G00262784

Analyst(s): Pete Basiliere, Ken Weilerstein, Sharon McNee, Lai-ling Lam , Elizabeth Kim , Tomoko Mitani, Zalak Shah, Kenneth Brant


As IPS providers shift their focus to services, they must adapt their offerings to suit the needs of specific vertical markets. We profile the government, electric utility, healthcare and telecom sectors to give providers a rich source of information on which to base their investment decisions.

Table Of Contents


Market Trend

  • Moving From Hardware to Services, and From Horizontal to Vertical
  • The Vertical Industry Profiles
    • Who Should Use the Profiles?
    • How Are the Profiles Organized?

Vendors to Watch

  • The Profiles
    • Electric Utility: Opportunities in the Move to Smart Billing
    • Government: Big Customer With a Growing Interest in Outsourcing
    • Healthcare Providers: More Open to Outsourcing, but Has Complex, Entrenched Processes

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