Gartner Research

Measuring IT's Performance in the Front Office

Published: 09 April 2014

ID: G00260002

Analyst(s): Jim McGittigan , Richard Hunter , Mary Mesaglio


The front office, where IT functions more like a startup than a traditional technology organization, demands different metrics for IT success. This research describes, for CIOs and IT leaders, how and when to measure both efficiency and effectiveness of IT personnel supporting the front office.

Table Of Contents
  • Key Challenges



  • Focus on Moments of Truth
  • Measure Front-Office Effectiveness in Three Stages: Exploring, Prospecting and Farming
    • The Exploring Stage: Measure Milestones
    • The Prospecting Stage: Measure the Time to Truth
    • The Farming Stage: Measure Efficiencies
  • Conclusion: Don't Jump to the End Before You Nail the Beginning

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.