Gartner Research

Measuring IT's Performance in the Front Office

Published: 09 April 2014

ID: G00260002

Analyst(s): Jim McGittigan , Richard Hunter , Mary Mesaglio

Summary

The front office, where IT functions more like a startup than a traditional technology organization, demands different metrics for IT success. This research describes, for CIOs and IT leaders, how and when to measure both efficiency and effectiveness of IT personnel supporting the front office.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Focus on Moments of Truth
  • Measure Front-Office Effectiveness in Three Stages: Exploring, Prospecting and Farming
    • The Exploring Stage: Measure Milestones
    • The Prospecting Stage: Measure the Time to Truth
    • The Farming Stage: Measure Efficiencies
  • Conclusion: Don't Jump to the End Before You Nail the Beginning

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