Gartner Research

Define IT Optimization to Drive Business Outcomes Instead of Efficiency Gestures

Published: 09 April 2014

ID: G00260049

Analyst(s): Debra Curtis , Owen Chen , Kurt Potter


CIOs who successfully reach cost- or budget-cutting goals using only tactical methods are often surprised by larger requests for more cuts. Such budget appeasement can be harmful to an enterprise. Influencing business outcomes must be the higher goal of optimization enabled by IT service portfolios.

Table Of Contents
  • Key Challenges



  • Redefining IT Optimization to Make Business Services the Key Enabler of True IT Optimization
  • The Existence of the IT Service Portfolio Promotes Continuous Optimization Goals
  • Link the IT Service Portfolio to Business Outcomes
  • Higher-Maturity Uses for the IT Service Portfolio and Optimization-Related Activities

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