Gartner Research

Enterprise IT Leaders: How to REACT to the Disconnect Between IT and the Rest of the Business

Published: 09 April 2014

ID: G00262897

Analyst(s): Dawn Hubbard

Summary

IT leaders need to adapt their approach of how they deliver and align their services with the rest of the business, in order to achieve maximum value and to alter perceptions.

Table Of Contents

Analysis

  • There Is a Great Disconnect Between What IT Leaders and CIOs, Versus CEOs, See as the Most Important Business Improvement Focal Points
  • IT Leaders Report That Their Business Partners' Perceptions of the IT Organization Are Very Transactional
  • IT Leaders Believe Business Partner Satisfaction of IT's Performance Is Low

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