Gartner Research

Governance; CIO Desk Reference Chapter 8, Updated Q4 2013

Published: 10 April 2014

ID: G00263900

Analyst(s): Bill Swanton , Tina Nunno


IT governance may be defined as the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals. It is a complex, yet critical, element for maximizing the value of IT for the business.

Table Of Contents
  • Overview
  • CIO Call to Action
  • Conclusions


  • An Extended Definition of IT Governance
  • IT Governance Maturity
    • IT Governance Operations
    • IT Demand Governance
    • IT Supply Governance
    • Measuring the Value of Governance
  • Governance in a Global Environment
    • Determining the Overall IT Governance Strategy
    • IT Demand Governance in a Global Setting
    • IT Supply Governance in a Global Setting
    • How One Global Organization Handles IT Demand Governance
  • Does one size fit all?
    • Existing Governance Usually Fits the Needs for Systems of Record
    • A Pragmatic Approach to Implementing Practical IT Governance
  • Observations From the Field
    • Governance Worst Practices
    • Governance Best Practices
  • Conclusions
    • CIO Call to Action
    • Conclusions

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