Gartner Research

Forecast Analysis: Product Support Services, Worldwide, 1Q14 Update

Published: 11 April 2014

ID: G00261952

Analyst(s): Twiggy Lo , Tina T. Tang , Bob Igou , Christine Tenneson

Summary

The product support services market will grow at a five-year CAGR of 3.1% through 2018. Software support services will grow at a five-year CAGR of 6.4%, while the hardware support services market will grow only 0.6%.

Table Of Contents

Analysis

  • Related Documents
  • Product Support Services Spending
  • Product Support Services Annual Growth
  • Changes Since Last Forecast Iteration
  • Product Support Services by Service Line
  • Product Support Services by Region
  • Hardware Support Services: Cloud Delivery Models and Competitive Pricing Pressures Inhibit Growth
  • Software Support Services: The Annuity Machine Continues

Assumptions

  • Sociopolitical and Macroeconomic Trends
  • IT Product Support Budget
  • Support Models and Pricing
  • Competition and Alternative Providers
  • Enterprise Hardware and Software Product Forecasts

Market Model

  • Consolidated Market Model for Product Support Services
  • Forecast Components
  • Influencing Factors
    • IT Product Support Budget
    • Support Models and Pricing
    • Competition and Alternative Providers
    • Demand-Side Factors
    • Enterprise Hardware and Software Product Forecasts
    • Enterprise Software Forecast
    • Product Units and Licenses
    • Technology Innovation and Hardware Warranty
    • Sociopolitical and Macroeconomic Trends

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.