Gartner Research

Forecast Analysis: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 1Q14 Update

Published: 14 April 2014

ID: G00260378

Analyst(s): Martina Kurth , Norbert Scholz , Kamlesh Bhatia


The TOMS market will grow 4.3% in 2014. Growth is driven by transformation/modernization programs and customer experience initiatives in developed markets, and by the need for agile subscriber growth management and application evolution in developing markets.

Table Of Contents


  • Comments on Updated Analysis
    • Factors With Continuing Market Influence
  • Outlook


Market Model

  • Forecast Components
    • Solutions Forecast
    • CSP-Type Forecast
    • Delivery Options Forecast
    • External Spending
    • Internal Spending
  • Influencing Factors
    • Political and Regulatory Conditions
    • Competition
    • Mergers and Acquisitions (M&As)
    • CSP Back-Office Streamlining
    • Cost Management
    • Financial and Investment Conditions
    • Supplier Market
  • End-User-Related Factors
    • Social Conditions and Customer Preferences
    • Customer Management
    • Prepaid and Postpaid
    • Macroeconomic Conditions
  • Connections

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