Gartner Research

Top 10 Business Trends Impacting P&C and Life Insurance in 2014

Published: 14 April 2014

ID: G00260404

Analyst(s): Kimberly Harris-Ferrante , Steven Leigh, Jeff Haner, Juergen Weiss


Trends such as digitalization, customer experience management, product innovation and value chain expansion are reshaping the insurance industry. P&C and life insurance CIOs must build awareness of the business transformation happening in the industry and their role on supporting emerging demands.

Table Of Contents


  • Top 10 Business Trends Impacting Life and P&C Insurance in 2014
    • Digitalization
    • Rising Cost and Complexity of Regulatory Compliance
    • Information Intelligence and Business Analytics
    • Ramping Up for Growth
    • Extending the Value Chain via Business Process Outsourcing
    • Customer Experience Management
    • Improving the Underwriting Discipline
    • Distributor Loyalty and Effectiveness
    • Product Innovation and Expansion
    • Distribution Growth

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