Gartner Research

Optimize UC Adoption With These Best Practices

Published: 17 April 2014

ID: G00262117

Analyst(s): Jay Lassman, Bern Elliot


To achieve optimal UC adoption rates, institute measurement that allows discovery of root causes. Common root causes include cultural differences, lack of training, missing functionality and poor user experience. This report outlines the best practices for IT management to improve UC adoption.

Table Of Contents
  • Key Challenges



  • Incorporate Change Management Methodology in UC Projects
  • Profile Users and Tasks to Determine If User Needs Are Well-Met
  • Consider the Entire User Experience
  • Institute a Program for Monitoring and Facilitating Adoption
  • Enable Significant Organizational Insights With UC Adoption Tools
  • Appendix: Examples UC Adoption Programs From Leading Vendors

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