Gartner Research

Workforce Management; CIO Desk Reference Chapter 27, Updated Q3 2013

Published: 17 April 2014

ID: G00263917

Analyst(s): Lily Mok , Diane Berry , Diane Morello


CIOs and IT leaders who commit to continually making modest financial and time investments can foster long-term significant improvements in their IT workforce management practices.

Table Of Contents
  • Overview


  • Workforce Planning
    • What Is the Scope of IT Workforce Planning?
    • Assess the Current State of WFM Practices
    • Prioritize Areas of Focus for Improvement
    • Develop an Evolving Action Plan to Continually Drive Progress
    • How to Develop an IT Strategic Workforce Plan
  • Identifying Symptoms of Workforce-Related Risk
    • Misfit Roles, Competencies, Knowledge and Skills
    • Failure to Engage and Refresh Qualified People
    • Sourcing Chaos
  • Mitigating Workforce-Related Risk
  • Workforce Demographics Shape Workforce Practices
  • Recruitment Strategies
    • Effective Recruitment Improves Retention
  • Best Practices to Improve Professional Development in the IT Workforce
    • Clarify Roles for Professional Development With a Sharp Focus on Manager Effectiveness
    • Use Segmentation to Develop Targeted Professional Development Plans
    • Make It Personal
    • Employees Should Develop Their Career Profiles
  • Integrate the Four R’s into a Total Rewards Program
    • The Role of IT Leaders and HR in Integrating the Four R’s
  • Lessons Learned From a Former CIO
  • Conclusions
    • CIO Call to Action
    • Conclusions

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