Gartner Research

Workforce Management; CIO Desk Reference Chapter 27, Updated Q3 2013

Published: 17 April 2014

ID: G00263917

Analyst(s): Lily Mok, Diane Berry, Diane Morello

Summary

CIOs and IT leaders who commit to continually making modest financial and time investments can foster long-term significant improvements in their IT workforce management practices.

Table Of Contents
  • Overview
  • CIO CALL TO ACTION
  • CONCLUSIONS

Analysis

  • Workforce Planning
    • What Is the Scope of IT Workforce Planning?
    • Assess the Current State of WFM Practices
    • Prioritize Areas of Focus for Improvement
    • Develop an Evolving Action Plan to Continually Drive Progress
    • How to Develop an IT Strategic Workforce Plan
  • Identifying Symptoms of Workforce-Related Risk
    • Misfit Roles, Competencies, Knowledge and Skills
    • Failure to Engage and Refresh Qualified People
    • Sourcing Chaos
  • Mitigating Workforce-Related Risk
  • Workforce Demographics Shape Workforce Practices
  • Recruitment Strategies
    • Effective Recruitment Improves Retention
  • Best Practices to Improve Professional Development in the IT Workforce
    • Clarify Roles for Professional Development With a Sharp Focus on Manager Effectiveness
    • Use Segmentation to Develop Targeted Professional Development Plans
    • Make It Personal
    • Employees Should Develop Their Career Profiles
  • Integrate the Four R’s into a Total Rewards Program
    • The Role of IT Leaders and HR in Integrating the Four R’s
  • Lessons Learned From a Former CIO
  • Conclusions
    • CIO Call to Action
    • Conclusions

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.