Gartner Research

Improving Workforce Performance; CIO Desk Reference Chapter 26, Updated Q3 2013

Published: 17 April 2014

ID: G00264025

Analyst(s): Diane Berry, Lily Mok , John P. Roberts, Tom Austin, Diane Morello


Performance management encompasses the processes that enable high performance. In IT, the complexity, intensity and special skills required impel CIOs, human capital management and business leaders to develop new approaches to performance that encourage collaboration, ingenuity and effective teams.

Table Of Contents
  • Overview


  • The Changing Nature of Work Shapes People's Performance
    • Nonroutine Work Races Past Routine Work
    • Business Agility Demands Versatility
    • Collaboration Becomes the Norm
  • The "New Synergy" Fuels People's Performance
    • Individual Performance in the New Synergy
    • Team Performance in the New Synergy
  • The Six Competencies
    • Managing Risk
    • Complexity
    • Maintaining Visibility
    • Handling Intense Levels of Interaction With Grace
    • Demonstrating Resourcefulness
    • Building Supporting Relationships
  • Assembling Teams
    • Learning and Assignments
    • Communities
    • Wipro Features Team Building Competency
  • Make Organizational Culture a Positive Impact on Workplace Performance
    • Don't Cause or Allow Negative UGRs to Exist
  • How to Connect Business Drivers to People Performance
  • Applying Technology to Improving Human Productivity
  • Conclusions
    • CIO Call to Action
    • Conclusions

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