Gartner Research

Centers of Excellence Are Critical Enablers of Success in Supply Chains

Published: 21 April 2014

ID: G00257750

Analyst(s): Ken Chadwick


Most of Gartner's Supply Chain Top 25, and 71% of others surveyed, use centers of excellence to tackle distributed initiatives and improve costs, efficiency and performance. Supply chain executives can use this research to understand the basics of establishing a supply chain center of excellence.

Table Of Contents
  • Key Challenges



  • Clearly Define and Differentiate a "Center of Excellence"
    • Differentiating Shared Services and Governing Councils From Centers of Excellence
  • Link Centers of Excellence to Tangible Value in the Supply Chain
  • Choose the Right Center of Excellence Strategy
    • Functionally Focused Centers of Excellence
    • Capability-Focused Centers of Excellence
    • Process-Focused Centers of Excellence
    • Hybrid Centers of Excellence
    • Focusing the Charter Is Important

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