Gartner Research

People Analytics Underpin the Digital Workplace

Published: 22 April 2014

ID: G00254939

Analyst(s): Rita Sallam, Carol Rozwell, Matthew Cain

Summary

Exploitation of analytics that measure various aspects of employee activity will be critical in helping organizations improve business results. Digital workplace leaders can use these examples to examine potential uses of people analytics.

Table Of Contents

Analysis

  • Use Voice of the Employee Analytics to Get Real-Time Input on Issues
  • Use Social Network Analytics to Identify Knowledge Gaps
  • Use Sentiment and Network Analytics to Optimize Employee and Customer Interaction
  • Use Gamification to Engage Employees in Process Transformation
  • Use Crowdsourcing and Analytics for Strategic Planning and Process Redesign
  • Use A/B and Multivariate Testing Data to Support User Experience Design Initiatives
  • Use Quantified-Self Data to Improve Employee Health and Engagement

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