Gartner Research

EITL Peer Forum Debrief: Achieving Agility to Meet Current and Future Business Needs (Mar-14 EMEA)

Published: 22 April 2014

ID: G00263807

Analyst(s): Christopher Dixon

Summary

EITL members met at a peer forum in London to exchange ideas about achieving agile DevOps, IT service desk transformation and how technology trends will impact I&O organizations.

Table Of Contents

Session Summaries

  • Keynote Presentation: Dave Aron, Gartner Research Vice President and Fellow
  • Enterprise Agility: How to Get Development and Operations Teams to Work Together
    • Why Should My Organization Adopt DevOps?
    • What Are Changes My Organization Should Make to Exploit DevOps Practices?
    • What Will Be the Impact of DevOps and the Cloud Operating Model on Enterprise IT Organizations?
  • The Present and Future of the IT Service Desk
    • The IT Service Desk as It Stands Today
    • What Will the IT Service Desk Look Like in the Future?
  • How Top Technology Trends Will Impact I&O Organizations
  • Panel Session: Members From SRM, EA, Applications, I&O, SVM and Dave Aron

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