Gartner Research

Assessing the Business Impact of New Technology — A Three-Level Framework

Published: 23 April 2014

ID: G00259932

Analyst(s): Stephen Prentice


The impact of emerging technologies frequently extends significantly beyond the initial implementation. We describe a framework to help CIOs and business leaders assess the broader opportunities.

Table Of Contents
  • Impacts


  • First-Order Impacts
  • Second-Order Impacts
  • Third-Order Impacts

Impacts and Recommendations

  • CIOs and business leaders who add digital technology to products deliver new revenue opportunities through the delivery of associated services
  • Digital connectivity enables a population of devices and users to be easily accessible, creating a secondary market and incremental revenue opportunity attributable to CIOs and business leaders
  • The broader insights and/or capabilities that derive from the expanding deployments by CIOs and business leaders eventually can result in radical changes at an industry or societal level
  • Some Examples
    • Google
    • 3D Printing
    • Digital Toothbrush

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