Gartner Research

Performance Road Map: Best Practices for Shaping Service Provider Business Strategy for IaaS

Published: 24 April 2014

ID: G00261857

Analyst(s): Ed Anderson , Gianluca Tramacere


The Gartner Performance Road Map identifies key business metrics and KPIs that define the optimal service parameters for the future. Executives of firms delivering infrastructure as a service offerings now have a strategic road map for creating future generation service offerings.

Table Of Contents
  • Key Challenges


  • Why Is the Gartner Performance Road Map for Service Providers Important?
    • Value Proposition
    • Constituents That Benefit
  • Performance Road Map Framework


  • Current State Introduction for Infrastructure as a Service
  • Market Responsiveness
    • Strategic Awareness
    • Value Articulation
    • Pricing
    • Targeting
  • Sales Effectiveness
    • Sales Velocity
    • Sales Volume
    • Sales Diversity
    • Sales Performance
    • Sales Coverage
  • Service Line and Practice Management
    • Portfolio Complexity
    • Portfolio Adoption
    • Portfolio Vibrancy
    • Portfolio Distribution
    • Revenue Concentration
  • What Is the Road Map for the Future?


  • Overview
    • Companies That Contributed

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