Gartner Research

Take an End-to-End View of Infrastructure Utility Service Implementation to Achieve Business Benefits

Published: 24 April 2014

ID: G00263728

Analyst(s): Frank Ridder , Gilbert van der Heiden

Summary

Adoption of IUS is growing, but sourcing managers struggle to employ industrialized delivery models without risking quality and performance. An end-to-end view across all service layers when implementing IUS helps produce both cost reductions and process enhancements.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Now that IUS are widely used, sourcing managers must take an end-to-end approach to building hybrid IT service environments, to help ensure best use of the standardized services that underpin custom requirements and ensure desirable business outcomes
  • Increasing use of IUS as part of hybrid IT service environments requires sourcing managers to adapt their sourcing approach in order to get the outcomes they need

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