Gartner Research

Tutorial: Successful Approaches to Citizen Electronic Identification Initiatives in Government

Published: 24 April 2014

ID: G00258935

Analyst(s): Jeff Vining


Digital society is transforming how government sponsors the multiple identity and authentication schemes that complicate how government determines how to interact online with citizens. Government C-level executives can use this research to inform their citizen e-ID projects.

Table Of Contents


  • Overview
  • Context: What You Need to Know
  • What Is Citizen E-ID?
  • Three Drivers of Citizen E-ID
    • Business Value
    • System Interoperability
    • User Experience
  • What Is Your Level of Citizen E-ID Authentication?
  • What Determines Citizen E-ID Services?
  • What Are Some Enablers of and Constraints on Citizen E-ID?
  • Examples of Citizen E-ID

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