Gartner Research

Performance Road Map: Best Practices to Shape Business Strategy for Applications Services Providers

Published: 24 April 2014

ID: G00261890

Analyst(s): Twiggy Lo , Tina T. Tang, Allie Young, Arup Roy , Susanne Matson


The Gartner Performance Road Map identifies key business metrics and KPIs that define the optimal service parameters for applications services providers for the future. Applications services executives now have a strategic road map for creating future generation service offerings.

Table Of Contents
  • Key Challenges


  • Why Is the Gartner Performance Road Map for Service Providers Important?
    • Value Proposition
    • Constituents That Benefit
  • Performance Road Map Framework


  • Current State for Applications Services Performance Metrics
  • Market Responsiveness
    • Definition of Strategic Awareness
    • Definition of Value Articulation
    • Definition of Pricing
    • Definition of Targeting
  • Sales Effectiveness
    • Definition of Sales Velocity
    • Definition of Sales Volume
    • Definition of Sales Diversity
    • Definition of Sales Performance
    • Definition of Sales Coverage
  • Service Line and Practice Management
    • Definition of Portfolio Complexity
    • Definition of Portfolio Adoption
    • Definition of Portfolio Vibrancy
    • Definition of Portfolio Distribution
    • Definition of Revenue Concentration
  • What Is the Road Map for the Future?


  • Overview
    • Companies That Contributed to the Application Services Research

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